At AAIC, we are dedicated to ensuring the success of all our students as they pursue their chosen courses and shape their futures. We offer a comprehensive range of support services that cater to both international and domestic students, addressing their unique needs and requirements.

While some external support services may be restricted to domestic students, all our internal support services are accessible to both international and domestic students.

Our wide array of support services includes, but is not limited to:

LLN Support Services

Admission to our courses is primarily determined by the course’s selection criteria. However, we understand that certain students, particularly some international students, may require extra support in language, literacy, and numeracy to effectively engage with their training program. In such cases, the need for LLN support services is assessed during the course delivery, and suitable assistance, such as additional tutorials, is provided as necessary.

Alternatively, students seeking help or support with LLN can approach their trainers and assessors. Our dedicated support services team will be notified, and they will provide the necessary assistance and guidance in accordance with our “Student Support Services Policy.” We are committed to ensuring that all students receive the support they need to succeed in their studies and achieve their goals.

Counselling Services

If you require any additional support services or have any questions or concerns about your course, life in Australia, career, financial challenges, or any other matter, feel free to reach out to one of our dedicated Student Support Officers or Administration Officers. They are here to listen and provide guidance, and if necessary, they will direct you to the most appropriate person within our organization or external resources.

For our international students, we offer a range of services both before and after their arrival in Australia. These services encompass various aspects, including but not limited to:

• Pre-departure assistance, including airport pickups.
• Help with accommodation and transportation arrangements.
• Information and guidance on working and banking in Australia.

Once students have arrived, we conduct a comprehensive Orientation program to ensure that they are well-informed about all relevant aspects and familiarize them with our support services. However, we also encourage students to review the “International Student General Information Booklet,” which is available in the pre-enrollment information section, for additional guidance.

At our institute, we strive to provide a nurturing and supportive environment for all students, and our counseling services are here to ensure that you have a successful and fulfilling experience throughout your academic journey in Australia. Please do not hesitate to approach our Student Support Officers or Administration Officers whenever you need assistance or have any queries.

Internal Learning Support Services

At AAIC, we are dedicated to providing successful education opportunities to all our students, regardless of their diverse backgrounds. To ensure that our services meet the needs of every learner, we take all necessary measures to cater to individual requirements.

Recognizing that each student is unique, we understand that some learners may encounter challenges with their course progress. In such cases, we offer a range of supportive measures, including consultation sessions, catch-up classes, one-to-one sessions with trainers, extended assessment periods, re-assessment opportunities, and deferment options.

For international students, specific services are provided through our “Progress, Completion, and Intervention Policy and Procedures.” We encourage international students to refer to this policy for further details on course progress and intervention support.

Furthermore, we are committed to making reasonable adjustments for participants with special needs, such as disabilities or learning difficulties. These adjustments are tailored to address the specific nature of their learning needs.

At AAIC, our aim is to create an inclusive and supportive learning environment where all students can thrive and achieve their educational goals.

The Student Support Officer can be contacted on +61 8 8232 7788 between the hours of 9.00 am and 5.00 pm, Mon-Fri (Except Public holidays), or email info@aaic.edu.au

Mr. Shekhar Mittal (CEO) can be contacted any time on +61 412 805 975 for any emergency situations

External Learner Support Services (LSS)

AAIC offers government-funded students access to free External Learner Support Services (LSS). This one-on-one support service is designed to assist students who may be facing complex personal or learning challenges while pursuing their studies. If you are experiencing any issues that could potentially affect your ability to remain in training and successfully complete your course, our dedicated Student Support Officer (contact information below) is available to help.

Learner Support Services aims to support our students in various ways, including:

• Guiding them through the training system and its processes.
• Addressing any life issues that might be interfering with their training.
• Assisting students in developing effective study skills.
• Providing information about available community support resources.
• Helping students understand and navigate the expectations of employment during and after training.
• It’s important to note that while we can offer support to enhance your study skills, LSS does not cover Literacy and Numeracy (L&N) training. If such support is required, we will arrange it as part of our LLN supports.

You can get in touch with the External Service Support Provider using the contact details provided below:

Yvette Wijayasekera
31 Sir Donald Bradman Dr, Mile End SA 5031
Phone: (08) 8219 5300
Email: yvette.wijayasekera@interskills.edu.au

Other Services

Lifeline – Crisis Support Services

For anyone in Australia experiencing a crisis or contemplating suicide, Lifeline offers a lifeline of support. Our service is available to individuals of all ages, genders, ethnicities, religions, and sexual orientations. Our team of trained crisis supporters is dedicated to lending a compassionate ear, providing assistance, and offering appropriate referrals.

By calling 13 11 14, you will be connected with a Crisis Supporter who will:

1. Listen attentively to your situation and feelings.
2. Offer immediate support during your time of distress.
3. Help clarify available options and choices for you.
4. Provide referral information for other services in your local area, if relevant.

Please remember, if you are in immediate danger, do not hesitate to call emergency services at 000.

Beyond Blue Support Service

Beyond Blue is dedicated to promoting optimal mental health for all individuals across Australia, regardless of age or location. We offer comprehensive information and support to help everyone achieve their best possible mental well-being. Our counselling and support services are available 24/7, ensuring that you can access assistance whenever you need it.

Contact us at 1300 22 46 36 or visit our website at https://www.beyondblue.org.au/ for support.

Kids Helpline

Kids Helpline is a unique, free and confidential online and phone counselling service tailored to young people aged 5 to 25 in Australia. Our qualified counsellors are available round-the-clock, ready to offer support via WebChat, phone, or email for any reason you may need assistance.

Get in touch with Kids Helpline at 1800 55 1800 or visit https://kidshelpline.com.au/.

Alcohol and Drug Information Services (ADIS)

ADIS is a confidential telephone counselling, information, and referral service designed to assist the general public, concerned family and friends, students, and health professionals. Our trained professionals with expertise in the alcohol and other drug field are here to help.

For South Australian callers, reach ADIS at 1300 13 1340 (local call fee) from 8:30 am to 10:00 pm daily. Find more information and available resources on the SA Health Government of South Australia website.

Skylight

Skylight provides an array of programs and services for individuals facing mental illness and their caring family and friends. Our organization offers support, information, and works towards raising awareness in the community while advocating for improved mental health policy and services.

Contact us at (08) 8378 4100 or via email at skylight@skylight.org.au. For more details, visit our website at www.skylight.org.au.

Community Legal Centres South Australia

Community Legal Centres South Australia Inc. (CLCSA) is the peak body representing all Community Legal Centres in South Australia. As independent not-for-profit organizations, we offer free legal advice, casework, referrals, and legal representation to members of the community.

Learn more about our services at https://www.clcsa.org.au/. We are here to support your legal needs and ensure access to justice for all.